Ayurveda Serendib Travels is a Sri Lankan travel company registered with the Company of Registrars.The planning, execution and organization of tours is carried out by Ayurveda Serendib Travels on behalf of guests and other travel partners. The phrase “Ayurveda Serendib Travels” in these Booking Terms and Conditions refers to Ayurveda Serendib Travels.
Your booking is confirmed and a contract exists when the Ayurveda Serendib issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator immediately. Please ensure that names are exactly as stated in the relevant passport.
In the case of all bookings, including tailor-made holidays, your booking will be confirmed by 50% upfront advance. A Confirmation Invoice and Travel Voucher will be sent when all reservations have been made with full payment to be paid 7 days prior to arrival. The payment of deposit confirms that you accept our booking conditions.
Ayurveda Serendib is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see the clause below). In this event, we will return all the money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently canceled by us.
You may cancel your booking by notifying the Tour Consultant. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Consultant and are expressed as a percentage of the total price paid for the canceled Tour.
Any individual who intends to cancel a booking with Ayurveda Serendib must immediately notify their respective Tour Consultant by email, quoting their Invoice number. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.
Your personal safety is our prime concern. If a particular T Advisory instructs against travel to any country or region stated on your itinerary we will guarantee the following refunds in the event of a cancellation by you.
This clause overrides other cancellation clauses:
Ayurveda Serendib is committed to high levels of professionalism to protect your booking. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be properly discussed with you. If exceptional circumstances (e.g. overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.
Ayurveda Serendib aims to offer flexible itineraries. Once an itinerary is finalized, requests for changes to a group or individual itinerary will always be considered, We will always inform You regarding the additional charges incurred with respect to those changes.
Ayurveda Serendib Travels will use all reasonable endeavors to ensure that the information provided is free from errors and omissions and will correct any errors or omissions once notified of them. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances, for example, emergency maintenance work, power cuts or off-season closure can make advertised facilities unavailable. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with the required statutes of the law.
All information provided by you should be true and accurate. We will treat it confidentially. We do not spam, supply mailing lists or use it in any way other than to secure your booking. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
Ayurveda Serendib is fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (e.g. hotel manager), our ground representatives and agents. If matters are not satisfactorily resolved, you MUST notify Ayurveda Serendib Travels within 24 hours, by e-mail, in a further effort to rectify the situation amicably. Ayurveda Serendib provides you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.
Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. It is your sole responsibility to inform us regarding the alterations made in your flight times.You should also ensure that your travel documents, passports, visas, driving license, insurance details and currencies are in order.
Any special requests must be advised to us at the time of booking e.g. diet, room location, room type i.e. twin/double, a particular facility at a hotel etc. i.e. swimming pool, gym, etc. You also need to confirm your requests by email. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation itinerary or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part and we do not accept bookings that are conditional upon any special request being met.
The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Tour Operator failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the Tour Operator; or an event which the Tour Operator or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.
In the event of an itinerary only partially-booked by Ayurveda Serendib, we cannot be held responsible for the failure of any component of the holiday for which it does not have direct responsibility. This includes any difficulty in finding hotels, or reservation of train tickets if customers choose to book accommodation-only deals and arrange their own transport.
Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken.
You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. The Tour Operator does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.
We want to ensure that you or anyone in your booking party enjoy their holiday to the fullest, so to help ascertain if a tour or tailor-made itinerary is suitable. Where considered necessary, due to participation requirements, upgrades or conditions may apply or we may be able to provide the holiday on a private basis (supplements apply).
Bookings arranged by Ayurveda Serendib Travels range from luxury to budget. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel and in the tropics, insects in rooms are common. Booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all time and familiarize themselves with up-to-date information from independent and reliable sources.
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.
We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of changes in Government policy. We will not surcharge for exchange-rate fluctuations.
Ayurveda Serendib Travels guarantees agreed accommodation for the tour package selected by the Client. Clients are provided with detailed information beforehand on selected hotels based on their package. Clients are requested to thoroughly research the selected hotels before confirming a booking. Once a booking has been confirmed, we will make reservations at hotels and these cannot be changed under any circumstance before or after the guest arrives in Sri Lanka. If however, the guest insists on changing a hotel booking, Ayurveda Serendib Travels will try our best to arrange another hotel in the selected category; but that cost incurred will have to be undertaken by guests themselves.
Ayurveda Serendib never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by Ayurveda Serendib, even in the case where the product may have been discussed between a client and an employee or representative of Ayurveda Serendib. Determining the value of a product is entirely the client’s responsibility. Ayurveda Serendib has no duty to intervene in such circumstances.
Ayurveda Serendib is not responsible for the quality, functionality, guarantee or warranty of any product you may purchase during your tour.
The content on this website has been researched through the official website of Sri Lanka Tourism Development Authority, Wikipedia, Lonely Planet, Trip Advisor and official websites belonging to each accommodation provider. Ayurveda Serendib Travels does not confirm nor deny the veracity of the data which has been used as reference points.
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